These are all the Live Training Courses that are exclusively offered to our All Access Dealer Members only. We suggest that you add dates of interest to your personal calendar. You will get a reminder email a few days before the Webinar begins. To join in all webinars just click GO LIVE at the time it is scheduled!
Please do NOT take the quiz until after the Live Course has ended. You will not get credit for it!
401 The Art of the Walk Around 1-Why Walk Around?
SA Level 3SM Level 1ValetExpiredLocal Time
- Timezone: America/New_York
- Date: Dec 02 2024
- Time: 12:00 pm
The purpose of this course is to show the associate the importance of a Vehicle Walk Around in the service drive.Â
The student will learn the following impact items…
- The advent of the KIOSK Check in VS. the Service Advisor
- The most important items to be considered in a walk around
- How to be prepared for the customer arrival
- How consistency is the key to success
- How to find service contract opportunities
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.
Local Time
- Timezone: America/New_York
- Date: Dec 03 2024
- Time: 12:00 pm
The purpose of this course is to show the associate the most impactful items to be included in a walk around and demonstrate examples.
The student will learn the following impact items…
- How to execute the best walk around on the drive
- The most important items to be included in a walk around process
- Why each of the items are included
- A step-by-step demonstration of each item
- The philosophy of each item included in the walk around
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.
403 The Art of the Walk Around 3-My Dealership
SA Level 3SM Level 1ValetExpiredLocal Time
- Timezone: America/New_York
- Date: Dec 04 2024
- Time: 12:00 pm
The purpose of this course is to guide the associate on creating the perfect walk around at your dealership.Â
The student will learn the following impact items…
- How to create a walk around process for your dealership
- How to implement the walk around in your dealership
- How to re-deliver the vehicle with a final walk around
- How to ask for and get great CSI
- How to ask for and get Social Media reviews
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.
450 Fixed Ops Numbers for Associates-Sales
PA Level 2SA Level 3Tech Level 1ExpiredLocal Time
- Timezone: America/New_York
- Date: Dec 16 2024
- Time: 12:00 pm
451 Fixed Ops Numbers for Associates Gross Profit and KPIs
PA Level 2SA Level 3Tech Level 1ExpiredLocal Time
- Timezone: America/New_York
- Date: Dec 17 2024
- Time: 12:00 pm
452 Fixed Ops Numbers for Service Advisors-Improvement
PA Level 2SA Level 3Tech Level 1ExpiredLocal Time
- Timezone: America/New_York
- Date: Dec 18 2024
- Time: 12:00 pm